Privacy Policy

1. Who we are

The controller responsible for the processing described in this Privacy Policy is:

In this Policy, “LiPol Battery”, “we”, “us” and “our” refer to LiPol Battery Co., Ltd.

2. Scope

This Privacy Policy applies when you:

• Visit lipolbattery.com or pages operated under this domain.
• Submit an enquiry or quotation request.
• Contact us by email, telephone, online form or another channel.
• Purchase, request samples of, or obtain support for our products.
• Represent a customer, supplier, distributor or business partner.
• Interact with our advertising or marketing communications.

Third-party websites linked from our website have their own privacy policies. This Policy does not control how those third parties process information on their own websites.

3. Information we collect

Information you provide

Depending on how you interact with us, you may provide:

• Your name, job title, company name and business contact details.
• Email address, telephone number, country and delivery address.
• Product requirements, battery specifications, drawings, technical documents and application information.
• Quotation, order, invoice, shipment and customer-support information.
• Messages, attachments and other information included in enquiries.
• Marketing preferences and Cookie Consent choices.

Please do not send sensitive personal information unless it is necessary and we have specifically requested it.

Information collected automatically

When you use the website, our systems and authorised service providers may process:

• IP address and approximate country or region.
• Browser, device type, operating system and language.
• Pages viewed, referring page, date, time and visit duration.
• Website errors, security events and server-log information.
• Consent choices and whether analytics or advertising is permitted.
• Advertising click and conversion information when advertising cookies have been accepted.

Information from other sources

In a business-to-business context, we may receive professional contact information from your employer, colleagues, distributors, publicly available company websites, trade directories, logistics providers or other legitimate business sources.

4. Purposes and legal bases

Where we rely on legitimate interests, we consider whether the processing is necessary, proportionate and reasonably expected, and whether your interests or rights override ours.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Cookies, analytics and advertising

We use essential technologies to operate the website and save your privacy choices. With your permission, we also use Google Analytics to understand website performance and Google Ads technologies to measure advertising and conversions.

Google Tag Manager helps us deploy website tags. Google Consent Mode communicates whether analytics and advertising storage have been accepted or rejected.

When consent is denied, Google services may receive limited, cookieless technical signals where supported by our configuration. When consent is granted, relevant Google cookies and identifiers may be used.

Google may process device, browser, IP, website interaction, advertising and cookie information under its own privacy terms. For more information, see:

• How Google uses information from partner sites
• Google Privacy Policy

For details about Cookie names, purposes, providers and durations, read our Cookie Policy.

6. Online forms

Some website forms are provided through Wufoo, a SurveyMonkey service. When you open or submit one of these forms, the form provider may process your contact details, form responses, IP address, device information and related technical data.

Do not include confidential, sensitive or unnecessary personal information in an enquiry. Product drawings and technical documents should only contain information needed for us to respond to your request.

Information submitted through a form is used to respond to enquiries, prepare quotations and manage business communications.

7. Who receives information

We may disclose relevant information to:

• Employees and authorised personnel who need the information to perform their duties.
• Website hosting, email, security, IT-support and data-storage providers.
• Google for analytics, advertising, conversion measurement and tag-management services, subject to your choices.
• Wufoo or SurveyMonkey for forms submitted through their service.
• Payment processors, banks and financial-service providers.
• Couriers, freight forwarders, customs agents, distributors and delivery partners.
• Testing laboratories, certification bodies or compliance partners when required for a product or customer request.
• Accountants, auditors, insurers, legal advisers and professional consultants.
• Regulators, courts, customs authorities, law-enforcement bodies or other authorities when legally required.
• A purchaser or successor in connection with a merger, acquisition, restructuring or transfer of our business.

We require service providers acting on our behalf to process personal information only for authorised purposes and to apply appropriate confidentiality and security measures.

8. International transfers

LiPol Battery operates from China and serves international business customers. Personal information may therefore be processed in China, the United States or other countries where our customers, service providers or business partners operate.

Some destination countries may not provide the same level of data protection as your country. Where required, we use an applicable transfer mechanism, contractual safeguards, supplementary security measures, consent or another legally permitted basis.

You may contact us to request additional information about safeguards applicable to a particular transfer.

9. How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, warranty, product-safety and dispute requirements.

We may delete or anonymise information earlier when it is no longer needed. We may retain information longer if required by law, litigation hold, regulatory investigation or an unresolved dispute.

10. Information security

We use reasonable administrative, organisational and technical measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure and destruction.

These measures may include access controls, encrypted transmission, backups, service-provider controls, staff confidentiality requirements and security monitoring.

No online transmission or storage system is completely secure. You should therefore avoid sending sensitive information by unencrypted email unless it is necessary.

11. Automated processing

We do not use the personal information described in this Policy to make decisions based solely on automated processing that produce legal or similarly significant effects on you.

If advertising cookies are accepted, Google may use identifiers and interaction information for advertising measurement, audience creation or ad personalisation according to your consent settings and Google’s policies.

12. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• Ask whether we process your personal information.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Object at any time to direct marketing.
• Request portability of information you provided to us.
• Withdraw consent at any time.
• Lodge a complaint with an applicable data-protection supervisory authority.

These rights are not absolute and may be subject to identity verification, legal exemptions, contractual requirements and applicable retention obligations.

To exercise a right, email support@lipolbattery.com with the subject line Privacy Request. Describe your request and the email address or business relationship involved.

We may request information necessary to verify your identity. We will respond within the period required by applicable law.

EEA, United Kingdom and Switzerland

If GDPR, UK GDPR or corresponding Swiss law applies, you may contact the supervisory authority in the country where you live or work, or where you believe an infringement occurred.

Singapore

Where Singapore’s Personal Data Protection Act applies, you may request access or correction and may withdraw consent, subject to applicable exceptions and consequences explained to you.

13. California privacy notice

This section applies only if and to the extent that the California Consumer Privacy Act, as amended, applies to our processing.

During the preceding twelve months, we may have collected the following categories of personal information:

• Identifiers, such as name, email, business address, telephone number, IP address and online identifiers.
• Commercial information, such as enquiries, quotations, purchases and product interests.
• Internet or electronic-network activity, such as browser, device and website interactions.
• Professional or employment-related information, such as employer, job title and business contact details.
• Approximate location inferred from an IP address.
• Inferences concerning likely product or business interests.

We use these categories for the purposes described in Section 4 and may disclose them to the categories of recipients described in Section 7.

We do not sell personal information for money. Certain uses of advertising cookies or identifiers could be considered “sharing” for cross-context behavioural advertising under California law. You can reject advertising cookies through Cookie settings.

Where applicable, California residents may request access, correction or deletion; request information about collection, use, disclosure, sale or sharing; opt out of sale or sharing; limit certain uses of sensitive personal information; and receive equal service without unlawful discrimination.

We do not knowingly sell or share personal information of individuals under 16.

To submit a request, email support@lipolbattery.com with the subject line California Privacy Request. An authorised agent may submit a request where permitted by law, subject to verification of the agent’s authority and the consumer.

14. Children

Our website and battery products are intended for businesses, engineers, manufacturers and other professional customers. They are not directed to children.

We do not knowingly collect personal information from children. If you believe a child has submitted personal information, contact us so we can investigate and delete it where required.

15. Third-party links

Our website may link to courier tracking pages, payment services, social networks, distributors or other third-party websites. Those third parties independently determine how they process information.

Review the privacy and Cookie policies of a third-party service before providing information to it.

16. Changes to this Policy

We may update this Privacy Policy when our services, technologies, suppliers or legal obligations change. The date at the top shows when it was last updated.

If a change materially affects how we use personal information, we will provide an appropriate additional notice and request consent where required.

17. Contact us

Questions, privacy requests and complaints may be sent to:

We will review your concern and respond as required by applicable law. You may also contact the competent privacy or data-protection authority in your jurisdiction.